We offer a 100% guarantee on all services. At the end of your service we take pictures and a video of your new do. Please let us know immediately if you are unsatisfied with the results. Due to the artistic nature of this industry, we cannot offer a refund on services performed. We will honor any adjustments or changes to a service you are not satisfied with up to one week from the date of service. For any cutting, coloring, chemical or styling services we must be contacted within 7 days in order to address any challenges. Due to the nature of some services, this guarantee may vary.Within this time frame, we promise to work with you until you are completely satisfied. Unfortunately, we cannot guarantee our services if they have been altered by another salon, at home or if non-recommended products have been used. If for any reason you are not satisfied, please let us know immediately.